Frequently Asked Questions

If you need any assistance or have any questions, please contact us at support@isbjornofsweden.com.

Our Customer Service team is available on weekdays (excluding public holidays) between 08:00 and 17:00 (CET). We normally respond within 48 hours. Please note that response times may be longer during holidays and the summer season.

Once your order has been placed, you will shortly receive an order confirmation by email with the details of your purchase.

When your order leaves our warehouse, you will receive a shipping confirmation by email. If you cannot find either email, please check your spam or junk folder, as they may occasionally end up there.

Your shipping confirmation includes a tracking link, allowing you to follow your parcel all the way to your home or collection point. You will also receive a notification when your parcel is ready for collection or when you can expect home delivery.

Unfortunately, no. Once an order has been placed, it cannot be changed or updated with additional items. If you wish to purchase more products, we recommend placing a new order through our website.

Please note that separate orders cannot be combined and will be shipped individually.

Complete the enclosed return form by indicating which item(s) you wish to return. Please make sure that all original tags and labels remain attached to the garments.

Seal the parcel securely and attach the enclosed return shipping label to the outside of the package. Drop off your parcel at your nearest collection point for return shipping.

Please note that it normally takes 10–15 business days for us to process your return.

Return shipping costs are: Sweden: 79 SEK / Norway: 150 NOK / Denmark: 110 DKK / All other countries: €15

Returning an order from Norway
If you wish to return an order from Norway, please contact us at info@isbjornofsweden.com.

Please include the following information in your email: order number, product(s) you wish to return, quantity of returned items, your address, and your mobile phone number. We require this information in order to notify customs about the returned goods and ensure that your return is processed as smoothly as possible.

When sending your return, please use the enclosed return form and return shipping label.

We always recommend choosing the size based on your child's height. For example, if your child is 104 cm tall, we recommend choosing size 104.

Our outerwear is generally designed with a roomy fit to allow space for layering and to ensure your child can move freely during play and outdoor adventures.

Keep in mind that every child is different. Two children of the same height may have different body shapes and grow at different rates. Height is therefore the best starting point, but you should also consider your child's individual fit and growth.

If you need further assistance choosing the right size, you're always welcome to contact our Customer Service team at support@isbjornofsweden.com.

After placing an order with Isbjörn of Sweden, you will receive an order confirmation by email. If you cannot find your order confirmation, please check your spam or junk folder first.

If you still haven't received it, please contact us at support@isbjornofsweden.com, and we'll be happy to help.

Yes. If you entered an incorrect email address when placing your order, please contact us at support@isbjornofsweden.com, and we'll make sure you receive all the information you need.

Once your order has been placed successfully, you will receive an order confirmation by email. If you haven't received it, please check your spam or junk folder first.

If you still can't find your order confirmation, contact us at support@isbjornofsweden.com, and we'll be happy to assist you.

We currently ship to the following countries:

Nordics: Sweden, Norway, Denmark and Finland.

Europe: Austria, Belgium, Croatia, Czech Republic, Estonia, France, Germany, Italy, Lithuania, Luxembourg, the Netherlands, Poland, Slovakia, Slovenia and Spain.

As soon as your order has been shipped, you will receive a shipping confirmation by email, including your tracking number. If you cannot find the email, please check your spam or junk folder, as it may occasionally end up there.

Unfortunately, we are unable to change the delivery address once your order has been placed. If you wish to make changes to your delivery, please contact the shipping carrier handling your parcel to see if this is possible. Please note that any additional charges for delivery changes are the customer's responsibility.

No. You do not need to pay any additional customs duties or VAT on orders shipped to Norway.

We offer Klarna Checkout in Sweden, Norway, Finland, Germany and Austria. Customers shopping in Euro (EUR) can also pay with PayPal.

Yes, but please contact us in advance if you wish to return items from multiple orders in the same parcel. This allows us to inform our warehouse which orders are included in the return. Please also include a note inside the parcel listing all the order numbers being returned.

Your refund will be issued using the same payment method you used for your purchase. If you paid by card, the refund will be credited back to your card. Please note that this cannot be changed. If you paid with an invoice, your invoice will be updated once your return has been processed.

We're sorry to hear that your garment has been damaged. At Isbjörn of Sweden, we put great care into designing high-quality products that are made to last. If something isn't working as it should, we'll do our best to help you.

Please contact us at support@isbjornofsweden.com and include the following: a photo of the damaged area, your order number, and a photo of the product logo. Once we have received this information, we will carefully assess your claim and get back to you as soon as possible.

If you believe an item is missing from your order, please first compare the contents of your parcel with your order confirmation. If something is missing, please contact us at support@isbjornofsweden.com, and we'll be happy to assist you.

If your garment was purchased from one of our retailers, any warranty claim must be handled through the retailer where the product was purchased. We can only process warranty claims for products purchased directly from our website: www.isbjornofsweden.com.

Both the Penguin and Monsune are waterproof and windproof shell jackets (also known as hardshell jackets). The main difference is the fit and sizing: Penguin is designed for children aged 2–8 years, while Monsune is designed for older children aged 9–16 years.

The Penguin is a waterproof and windproof shell jacket for children aged 2–8 years. Combined with suitable mid-layers, it can be worn all year round. The Helicopter is the insulated winter version of the Penguin, making it ideal for colder weather.

Similarly, the Monsune is a waterproof and windproof shell jacket for older children aged 9–16 years, while the Carving is its insulated winter version.

Both snowsuits are made from the same materials, have the same insulation and thermal performance, and share the same strong environmental profile.

The main differences are the design: Toddler features a removable faux fur trim on the hood, while Penguin does not. Penguin has reinforced fabric on the lower legs for extra durability, making it ideal for more active children, and is available in sizes 80–128 cm.

Toddler is designed for younger children who generally place less wear on their clothing. It does not feature reinforced leg panels and is available in sizes 74–98 cm.

All of our insulated winter garments contain the same amount of PrimaLoft® insulation and provide the same level of warmth. No matter which insulated jacket or snowsuit you choose, you can be confident it will keep your child warm on cold winter days.

A water column measures how waterproof a fabric is. It indicates how much water pressure the fabric can withstand before water penetrates the waterproof membrane.

All of our shell garments and insulated outerwear have a waterproof rating of 15,000 mm. This means the fabric can withstand pressure equivalent to a 15-metre column of water before moisture penetrates the waterproof membrane. You can read more about waterproof ratings on our website.

Breathability describes how effectively a fabric allows moisture vapour from the body to escape. When children are active or wearing several layers, moisture builds up inside the garment. Our waterproof membrane prevents rain from entering while allowing water vapour to escape.

All of our outerwear offers a breathability rating of 15,000 g/m²/24h, helping keep children dry and comfortable during outdoor activities.

With the right layering, our winter garments comfortably keep children warm down to approximately −20°C. We recommend following the layering principle by combining a moisture-wicking base layer, a warm mid-layer, our insulated outerwear, and warm gloves, boots and a hat.

When temperatures fall below −20°C, children should avoid spending extended periods outdoors. Also remember that strong winds significantly increase the perceived cold, especially if the child is sitting still in a sled or similar.

Wash all outerwear separately at 40°C using a liquid detergent suitable for technical garments. Do not use bleach or fabric softener. Always close all zippers and hook-and-loop fasteners before washing. Use a programme with a thorough spin cycle.

To reactivate the durable water-repellent (DWR) finish, tumble dry or use a drying cabinet at 40°C for at least 10 minutes. If the garment is heavily soiled, we recommend soaking it in lukewarm water for one hour before washing.

To extend the life of both the garment and the DWR treatment, remove dirt and mud after use by brushing off dry dirt or rinsing off wet mud with water. Please note that the waterproof membrane remains fully waterproof even when the DWR treatment wears off - these are two different functions.

Wool garments should be washed at 30°C.

This depends on how often you wash them. We recommend cleaning off dirt whenever possible instead of washing after every use.

To check whether your garment needs reproofing, simply sprinkle some water onto the outer fabric. If the water beads up and rolls off, the DWR treatment is still working. If the water is absorbed into the outer fabric, it's time to reproof the garment.

We recommend using a spray-on water repellent, as it allows you to treat the areas exposed to the most wear, such as the hood, shoulders, cuffs, knees and seat.

We recommend using a liquid detergent specifically designed for technical outdoor clothing.

Yes. Most of our garments can be tumble dried on low heat (40°C). We recommend drying garments separately and making sure all zippers and hook-and-loop fasteners are closed to minimise wear.

Wool garments should not be tumble dried. Always follow the care instructions on the garment's care label, as washing instructions may vary between products.

Many of our garments feature Grow Cuffs at the sleeves and leg openings. A small seam on the inside holds the lining in place. By carefully unpicking this seam, the lining is released, extending both the lining and the outer fabric by approximately 2.5–3 cm.

You can watch a demonstration in our Grow Cuff video.

Yes. Replacement rubber foot straps are available for purchase on our website: Rubber Straps

Our garments are produced in Hebei Province, north-eastern China, a region with a long tradition of textile manufacturing. Many of the factory employees both live and work in the same local area, contributing to stable employment and long-term expertise.

China has extensive expertise in producing technical, seam-sealed outdoor garments. Manufacturing this type of clothing requires specialised skills that are difficult to find elsewhere. While simpler garments can be produced in Europe, advanced waterproof outerwear requires highly specialised production techniques.

Another important reason is that the technical materials we use are manufactured in Asia, primarily in Taiwan and China. Producing the garments close to the material suppliers reduces transport distances, lead times and shipping costs.

Technical seam-sealed outerwear is no longer manufactured in Sweden. Although some production of technical garments exists in parts of Europe, our manufacturing partners in China offer decades of experience, advanced production facilities and long-term, stable partnerships.

All of our factories operate under strict Code of Conduct agreements covering working conditions, environmental responsibility and employee welfare. We regularly work with our partners to ensure our high standards for quality, sustainability and ethical production are maintained.