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TERMS AND CONDITION FOR EU COUNTRIES
To shop at Nordic KidsWear AB you must be at least 18 years old. We reserve the right to cancel orders from individuals who provide incorrect personal data. Factual and price information are provided with reservations for typological errors and any incorrectly stated technical specifications etc. All prices include VAT. You pay a delivery charge per order, see point 5.
1. Delivery time
See the delivery time stated in each product's information text. The delivery time for stocked lines is normally 5-7 working days (outside Sweden) from the order date. If the products you want to order have different delivery times, and you want the products with the shortest delivery time first, you should place two separate orders. In the case of any delivery delays, you will be informed of this by e-mail or telephone 7 and 20 days respectively after the date of purchase. In the event of delivery delays, you have the right to cancel the purchase. With reservation for availability and any errors in price.
2. Confirmation
When we have received your order, we will send you as soon as possible a confirmation via email containing information about your order. It is best to save this email so you have it handy if you want to contact us.
3. Payment alternatives
Klarna Checkout is available in Sweden, Norway, Finland, Germany and Austria.
If a package is broken already at collection or delivery at the door, you as the customer must refuse to receive it.
4. Delivery charge
The delivery charge is EUR 10 for purchases to all destinations outside Sweden. Free shipping above 100 EUR within the EU.
Return shipping costs are EUR 15.
5. Transportation
All transport takes place with the assistance of POSTNORD/DPD.
Report transport damage as quickly as possible and without delay to POSTNORD.
6. Uncollected packages
We charge SEK 500 per package for delivery costs and administration for uncollected packages. A payment form is sent with 10-day payment terms. If we do not receive a payment within this time, the matter will be handed over for debt collection.
7. Right of withdrawal
As a customer of Nordic KidsWear AB, you have the right to withdraw from a purchase within 30 days from the date you received the goods. However, the right of withdrawal does not apply to products that have been used. The right of withdrawal only applies if the goods are in an essentially unchanged condition. Notification of a return must be made to us via the contact form on the site, post, or telephone no later than 30 days from receiving the goods. Always contact us before returning the goods. In order for us to process your matter more quickly, please provide the following information:
- order number
- invoice number
- title of the products you want to return.
For the return to be approved, the returned goods must be in an essentially unchanged condition. The goods should be well packed, preferably in the original packaging with associated inner packaging and together with any accessories. You will be charged for transport damage due to inadequate packaging. Do not place address stickers directly on the packaging of the goods; instead, place the original carton in another carton. Please state the reason for the return, and return the goods together with the invoice (or a copy of both sides of the invoice); this speeds up the processing of your return. You must pay the cost of the return post. Returns must be sent to SBJÖRN of Sweden c/o Postnord TPL AB, Bunkagårdsgatan 5, 253 68 HELSINGBORG, Sweden
Keep your receipt – remember you are responsible for the return package! Nordic KidsWear AB does not accept any liability for transport damage due to poor packaging in the case of returns.
8. Faulty goods
8.1 Faults on delivery
If you should receive a faulty or incorrectly delivered product, you must contact customer service at once at info@isbjornofsweden.com or +46 (0) 8 570 319 18 for the fastest service; however, as soon as reasonably possible if you were unable to examine the goods on delivery. We will make note of the fault report and get back to you with instructions for the return. Send the product in the condition it was received, accompanied by a damage or fault report, and you will receive a faultless, correct product. For sales to private persons, the Swedish Consumer Purchases Act states that, for purchases made by consumers, Nordic KidsWear AB shall remedy the fault or redeliver if this can be done without unreasonable costs for Nordic KidsWear AB. Furthermore, Nordic KidsWear AB always has the right to remedy the fault at its own cost, e.g. by repair or replacement with a faultless product.
8.2 Faults during the guarantee period
We guarantee that the goods you ordered are free from manufacturing faults for one year, or during the guarantee period applicable to your product. The guarantee is valid from the date the product is delivered to you, or collected from a Schenker Privpak Service Point. The guarantee is not valid for faults that arise during, or after, any changes made by you to the product's function or appearance. Nor is it valid in the case of external damage to the product such as, for example, damage caused by dropping or damp. The guarantee covers manufacturing and material faults and applies to the actual product, not to any consequential damage. All guarantee repairs will be carried out by Nordic KidsWear AB. For more specific information about your product guarantee, please consult the operating instructions for the product. For guarantee service, please contact us via the contact form on the site, post, or telephone. We will give you instructions about how to send the goods for repair. Please note that the manufacturer is allowed up to three attempts to repair the product before being obliged to replace it.
8.3 Complaints
Notifications of faults must be submitted within a reasonable time from when you discovered or should have discovered the fault. The right of complaint for a product expires under all circumstances after 3 years. Only the original customer has the right to complain to Nordic KidsWear AB. If a product is bought second-hand, only the manufacturer's guarantee applies.
9. Security
We use SSL (Secure Socket Layer), a protocol for the secure transfer of data via the Internet (or other network). The SSL protocol processes data in various ways and encrypts the information. It is a requirement that SSL is not deactivated in the browser's settings.
10. Personal Data Act
Your personal details are protected by the Personal Data Act. This act is based on the 1995 EU Directive and is intended to increase the protection of the personal integrity of private individuals in respect of the increased number of registers and compilations that are stored electronically. According to the Personal Data Act, we must ask you for your consent to process information about you. All personal data that you provide us, or we obtain when you register for purchases or visit our website, will be processed by Nordic KidsWear AB in the role of the personal data controller. The information will be used so we can fulfill our commitments to you when you make a purchase. For this purpose, we also need to be able to transfer this information to our partners. The information that is gathered to enable customers to make purchases is only used for this purpose and will not be disseminated to external parties except in connection with the processing of your order. The delivery address and delivery terms are items of information that will be made known only to our freight partner and our suppliers. In
practice, this means that this type of information is not under our direct control. You always have the opportunity to examine the personal data that is held about you. If the information is incorrect, incomplete, or irrelevant you can change the details or even choose to delete them.
11. Reservations
Nordic KidsWear AB makes reservations for product availability and for the possibility that products may be withdrawn from the range. We cannot guarantee that all pictures exactly reproduce the products' real appearance. We also make reservations for misprints on this website.
12. Force majeure
Nordic KidsWear AB is released from the consequences of the failure to fulfill certain commitments according to this contract, if the failure is due to grounds for relief according to the following and the circumstance prevents, makes more difficult, or delays the performance thereof. Such grounds for release shall include official action or negligence, new or altered legislation, labor, blockade, fire, flooding, sabotage or serious accident or other type of natural disaster. Force majeure includes government decrees that negatively affect the market and products such as indication restrictions, warning texts, bans on sales, etc., abnormal downturns in the market, or if the company suffers from criminal activity that affects its operations.
13. The Distance Selling Act
Nordic KidsWear AB complies with the Distance Selling Act. Read more here.
14. Disputes
In the case of any disputes, Nordic KidsWear AB will follow the recommendations of the Swedish National Board for Consumer Complaints, www.arn.se, or Box 174, 10123 Stockholm, Sweden. We always follow its recommendations. You can also use the EU Commission’s website: http://ec.europa.eu/odr for complaints. The terms are interpreted in accordance with Swedish law.